Nagano Snow Resort Pass Q&A

How do I use the pass?

Buses: Get on from the entry door, and pick a boarding ticket from the dispenser. When you get off, please show your NAGANO SNOW RESORT PASS to the driver so that the dates can be clearly seen. Put your boarding ticket in the fare box.
Trains: When you get on and off the train, please show your NAGANO SNOW RESORT PASS to the station staff so that the dates can be clearly seen.

May I purchase a pass before the date I use it?

No. Your pass is valid for two days from date of purchase. Please purchase it on the day you intend to use it.

May I use the pass on April 1 or later?

No. The NAGANO SNOW RESORT PASS is valid only until March 31.

If I take a bus or a train using a pass, may I stop over en route?

Yes, you can stop over as many times as you would like on the designated lines in the designated areas (there are some “board-only” bus stops, where you cannot get off).

If I ride a bus or a train outside the designated areas, what should I do?

If you ride a bus or a train outside the designated areas or outside the designated section of designated lines, you are required to pay a one-way fare for that section.

May I get a refund for a pass, or change my travel dates?

Regardless of the situation, this pass is non-refundable and its dates of validity may not be changed. Also, even if the operation of your bus or train is cancelled due to the bad weather, etc., you cannot have a refund, an extension of your travel period, or transportation by an alternative means.

What happens if I lose a pass?

A pass cannot be reissued.

What do I do with the pass after my trip is over?

You may keep the pass. However, if you should use it after it has expired, you will be charged a penalty.

Are there passes for children or the physically handicapped?

The rate for children (6-12years) is 2,500 yen. There is no discounted fare for physically handicapped.

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